PTS Refund and Return Policies
Highest Level Service and Support
When you purchase equipment through Progressive Therapy Systems or Animal Therapy Systems, you receive the highest level of support and service. In addition, we provide the finest educational training on the use of this equipment in the industry. Please view our below listed policies on Electro-Acuscope, Myopulse, Myoscope and Neuroscope returns and refunds.
All sales are final. However, a 1-year warranty against manufacturers defects will be honored for equipment, with a 90-day warranty for accessories.
Manufacturers 1-Year Limited Warranty on Equipment,
90-day Warranty for Accessories
All of our equipment comes with a manufacturers 1-year limited warranty against manufacturing defects, and accessories have a 90-day warranty.
Our manufacturers warrant their products to be free from defects in workmanship and material under normal use and service conditions for a period of one year after the original date of purchase. This warranty does not cover damage to the product resulting from accident, misuse, abuse, or improper handling and/or care. Specific conditions not covered by this warranty include, but are not limited to the following: discharging of a battery, severe impact or blow to the product (such as dropping it), use of a charger other than that specified with this equipment, and subjecting the product to extreme temperatures. In addition, this warranty does not warrant the effective life (length of service) of a battery since the effective life of a battery is primarily determined by the usage patterns and the quality of care given over the battery lifetime. This warranty extends only to the original purchaser. Warranty is void if any internal component has been altered or modified. Progressive Therapy Systems and Animal Therapy Systems obligation under this warranty is limited to, at our option, the replacement or repair of the product under warranty. All products for which a warranty claim is made must be received by Progressive Therapy Systems or Animal Therapy Systems according to the terms of our Return Policy.
In the event that an item must be returned, please contact Progressive Therapy Systems or Animal Therapy Systems for appropriate details and procedures.
Deposits for Classes or Instruments:
A deposit of $500.00 (US) is required for all Acuscope Basic Certification – Human Practitioners classes. This deposit reserves your position in the session of your choice, unless that particular session is already full. This deposit must be paid in full at least two weeks prior to the first day of your chosen session. All Acuscope Basic Certification – Human Practitioners class tuition deposits are NON-REFUNDABLE. The deposit may be transferred to another session of the same class (provided that particular session is not full) ONLY if Progressive Therapy Systems is notified of the change at least two weeks prior to the first day of your scheduled session. NO EXCEPTIONS.
Deposits on instruments may be made based on an individual agreement between the customer and Progressive Therapy Systems. The specific amount of the deposit will be mutually agreed upon by the customer and Progressive Therapy Systems. All deposits made on instruments are NON-REFUNDABLE – NO EXCEPTIONS.